Dandelion Fields

OUR STORE POLICIES

Our goal is to provide our customers with an enjoyable shopping experience.
Below are our store policies to help with any questions you may have.

TERMS & CONDITIONS

Before ordering, please ensure you have read the product description & sizing carefully, as well as our terms & conditions in relation to returns & exchanges.


Please note due to the difference between monitors or screens, pictures may not represent the exact colour tones. 


PAYMENTS

We accept Paypal and credit card payments.


Please note if you use one of these payment methods and request a refund or cancel an order for any reason, you will be refunded minus a 10% fee. Unfortunately, third party payment providers do not refund their fees when an order is cancelled.


SALE ITEMS
There are no returns or refunds available for sale items. Proceeding with purchase means you agree to the terms and conditions. 

DAMAGED GOODS 

We take every precaution to ensure that your item is shipped to you in good condition. All products leaving our store are inspected and carefully wrapped to ensure safe shipment. If you receive a package that looks in poor condition with possible damage, please advise the delivery person immediately and contact us within 24 hours.


Damages that occur in transport for goods being returned are the responsibility of the customer, as we cannot be held liable for customer packaging.


Any claims for faulty goods must be made to us within 24 hours. After this time all faults will be deemed incidental or consequential and will not be claimable.